Return & Refund Policy

At Eternal Mark, we are committed to delivering premium-quality apparel inspired by tattoo culture, craftsmanship, and timeless design. Customer satisfaction is important to us, and if something isn't right with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free of stains, odors, or damage
• Returned with original tags and packaging (if applicable)

To request a return, please contact us at support@eternalmarkculture.com and include your order number and reason for the return.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Custom or personalized products
• Items that have been worn, washed, altered, or damaged after delivery

Exchanges

Need a different size? We're happy to help.

Exchanges are available within 30 days of delivery, subject to product availability. Contact support@eternalmarkculture.com to begin the exchange process.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or you received the wrong item, contact support@eternalmarkculture.com within 7 days of delivery. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as Eternal Mark is not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not entered production or shipped.

After this period, we may be unable to cancel your order because processing may have already begun.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@eternalmarkculture.com

Thank you for choosing Eternal Mark. We appreciate your support and look forward to helping you wear your story with pride.