Shipping Policy

Effective Date: July 2026

At Eternal Mark, we are committed to delivering premium-quality apparel with reliable shipping and exceptional service. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).

During product launches, holidays, or promotional events, processing times may be slightly longer. If this occurs, we will do our best to keep you informed.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Domestic Shipping (United States)

We currently offer the following shipping options:

• Standard Shipping: Estimated delivery within 3–5 business days
• Express Shipping: Estimated delivery within 1–2 business days
• Free Standard Shipping: Available on qualifying orders based on current promotions.

Delivery estimates begin after your order has been processed.

International Shipping

Eternal Mark ships to select international destinations.

International shipping times vary depending on your country, customs processing, and local delivery services.

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country's customs authority. These fees are not included in the purchase price or shipping cost.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become active after your package has been shipped.

Shipping Delays

While we work hard to ensure timely delivery, Eternal Mark is not responsible for shipping delays caused by:

• Weather conditions
• Carrier delays
• Customs processing
• Incorrect shipping addresses
• Events beyond our control

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order.

If you notice an error, contact us immediately at support@eternalmarkculture.com.

Once an order has shipped, we cannot guarantee that shipping information can be changed.

Lost or Stolen Packages

If your tracking information shows your package has been delivered but you have not received it, please first contact the shipping carrier.

If you still need assistance, email support@eternalmarkculture.com, and we will do our best to help locate your shipment.

Questions

If you have any questions regarding shipping or your order, please contact us.

Eternal Mark

Website: eternalmarkculture.com

Support: support@eternalmarkculture.com

General Inquiries: info@eternalmarkculture.com

Thank you for choosing Eternal Mark. We appreciate your support and look forward to delivering premium apparel that lets you wear your story with pride.